Monitor and react to any chat conversation, whether on a web or application-based platform. Teramind captured all chat content, including file transfers, and indexes them for easy access.
Block chats that contain inappropriate keywords, and alert the administrator
Alert when users chat with certain people, or on certain platforms
Application-specific alerts can be set to have Teramind notify administrators of the development of potential security risks
Read messages in dialogues and threads
If you have noticed that employees use any communications channels that are not allowed by corporate security policies (e.g. Skype), you can check the communication to see if there was anything dangerous there, it works both for one-to-one chats and group chats.
Besides tracking instant messangers StaffCop also tracks SIP-communications. This function can be very useful for call-centers, when employees productivity is in direct ratio to the amount of phone calls made with softphones. Staffcop shows the amount of call together with their duration.
Channel communication graph
When you build a communication graph for a channel (e.g. Telegram) you can see the accounts (phone numbers or groups or channels) a user communicated with. The numbers on the arrows mean the number of messages in communication with a particular user or in a particular channel. If you click it, you will see the list of messages.
Pie chart on communication channels
Pie chart on communication channels shows the ratio of each channel to the whole picture, as well as their usage by a particular user.
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