Jim, a system administrator, receives complaints about low performance of the workstations in a remote office in a neighboring town. He opens StaffCop, runs the hardware inventory report and sees that the expensive CPU and RAM that were installed last month were replaced with the cheaper analoguestwo days ago on a couple of workstations. Jim takes a business-trip to the remote office for further investigation and while being there he receives a complaint from the main office: one of the empl oyees reports a software problem that has paralyzed his work. Jim opens StaffCop admin console, connects remotely to this employee's workstation, takes control over his keyboard and mouse, and resolves the issues.